Dear Laura,
So, the Hand told me today that he was working on a new agent (haha, the fool!) and that he couldn't tell me about it because it was a surprise. I suspect he is working on some sort of clever new gadget technology. Since I *am* an Ettin, I had to indulge my curious nature and decided I would find out his secrets for myself. I fired up my computer and started trying to hack into the Hand's mainframe. Alas, the Hand had already seen this coming and had installed all the latest software patches for his CheeseServer XP. Do you know of any newly-discovered security holes I might be able to try? I really want to know what he's up to!
- Hacker Ettin
Dear Hacker Ettin,
Did you fail to read the reminder on the question submission form? It says: 'Please ask Laura any silly question you would like, but just remember: she doesn't answer technical questions (that's what the Help forum is for)!', so I?m afraid I cannot help you hack into the Hand's security settings. I must say though, I?ve never met an Ettin as intelligent as you. Most technical minds on the Ark only reach as far as "push button". Saying that, you should be patient for the Hand's surprise; I?m sure you can wait a bit longer before you hoard the new agent all for yourself. 
- Laura